Huh? First off, to have gotten this update when it was posted, I would have needed to:

1) have a Twitter account (which is the virtual equivalent of going to the Nazi bar for a beer, so I don’t)

2) Follow you and be aware that you work for Anthropic

Your support flow is nonexistent, and I hope an acknowledgement/apology/post mortem/etc is forthcoming on your own website, or someplace else that’s, you know, official.

Edit: I’d also like to echo another reply which is flagged for some reason, which points out that

> Our support flow wasn't set up to route a complex bug like this to engineering

Is demonstrably untrue, because an engineer (actually Boris, who is the lead engineer of Claude Code as far as I’m aware) very quickly claims to have fixed the bug four days ago and then ignored all of the follow up comments regarding the refund. From the outside, it seems like maybe the inverse of what you said is more accurate: your engineers aren’t able or willing to route issues like this to support/billing to be able to issue refunds.