alt Hacker NewsAnthropic is losing a ton of goodwill by not being more honest about their constraints. They've been buckling under load for months, and instead of doing the most honest thing (keep weekly usage limits same, make 5 hour usage limits have surge pricing where the usage-cost of X tokens is scaled based on dynamic load), they're doing a lot of hacky things to try to get a similar effect. I suspect they feel the optics of being honest would be too bad, so instead it's a slow bleed where they piss off users one by one
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brianwmunz • yesterday at 5:10 PM
yeah exactly the opacity is doing more damage than the limits themselves. anyone who's worked with AI knows there's a lot of limits you need to contend with. secret behavior changes are another level of badness.
The problem is, if you are transparent about your constraints, then users who are using your subscription in bad faith and against the terms, they know exactly how to maximize usage.
It's the same thing when people say that Gmail ought to publish the rules they use for blacklisting senders. If they did, then there would be a lot more senders abusing email.
Whenever you are defining rules internally for catching bad actors, you cannot make those rules public. It defeats the entire purpose.
So maybe Anthropic is losing good will, but it's better than the alternatives.