There's been a sustained pattern of incidents. If Anthropic were truly serious about not wanting to take people's money, then they would have put in place whatever review processes were necessary to stop this from happening. So regardless of whether or not they specifically intend to cause harm, they're willingly letting it happen, which is just about as bad.

Yes, it's reasonable to turn down the heat. But it's also reasonable for people to be upset when their money is taken from them, and when the company that does so is effectively beyond persecution for doing so.