alt Hacker News> and offloading mechanical ticket work from their working set sounds like a bargain to me
Unfortunately the people who offload the work of understanding and interacting with tickets just end up offloading the consequences to everyone else who has to do extra work to make sure their LLM understands the task, review the work to make sure they built the right thing, and on and on.
The same thing happens when people start sending AI bots to attend meetings: The person freed up their own time, but now everyone else has to work hard to make sure their AI bot gets the right message to them and follow up to make sure what was supposed to happen in the meeting gets to them.
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If someone sends a bot to a meeting, warn them the first time. Fire them the second, for exactly the reason that you said in your last paragraph: They're pushing their work onto other people.
Managers have processes for correcting for these behaviors and they fall into the second bucket of outcomes I mentioned.