The ROI on teaching UML to a doctor is pretty low though right?

Non-technical people are not writing tickets, they are just slinging slop.

Another anecdote of things I've seen - a non technical person setting up some web scraping monstrosity with 200k lines of code. They beat their chest about how they didn't need the IT org. 1 month goes by and of course it breaks as soon as anything on the website changes and now they have a gun to ITs head to "fix it" and take it over.

This outcome for a DIY brittle web scraper is obvious to anyone that's ever written code, but shocking to someone who thinks LLMs are magic.