I am surprised the trunk didn't open, and I’m very surprised that Waymo support could not turn the vehicle around. I’ve had a Waymo alert me when I left something in the back seat; I’m surprised it did not do the same for the trunk.
I think the person should report this to either the California DMV or CPUC, as well as the local airport authority.
For autonomous vehicles, I think people need to ‘normalize’ leaving one of the doors open until all people & cargo are out of the vehicle. The vehicle may complain, but it’s not going to drive off.
For what it’s worth, I always leave the door I exited out of open while removing luggage from the trunk. It’s just safer. Edit: from any uber or lyft
tbh, I do that with Uber/Lyft, too
What happens if one were to keep leaving doors open? I wonder if they would ban you or something.
Any time I've loaded something into the trunk of a Waymo, it pre-emptively pops the trunk when I'm getting out _for_ me and reminds me to get my things from the trunk, so this is... surprising as a failure mode. Wondering if there was some issue with the latch/opening system, because it's definitely programmed to work the right way. (Or he tossed his stuff into the trunk from the main cabin, but... it's a pretty low hatch ceiling there.)