recent survey suggests Tesla is last among competitors in user satisfaction when it comes to usability https://www.consumerreports.org/cars/car-reliability-owner-s...
That is a complete lie. Your page literally says VW is least satisfying.
Tesla is the bottom of _top ranking_ by satisfaction.
That report speaks nothing about the infotainment system. It's also a pay-to-play service. I'm talking about actual customers. For example, look at the Tesla subreddit as a closer proxy than CR. It is a source of frustration where Tesla is frustrating; the lack of buttons is rarely complained about.