alt Hacker NewsAn AI chatbot is orders of magnitude better to get the answer "you cannot be helped" than wading through every possibility in a phone tree.
An AI chatbot is orders of magnitude better to get the answer "you cannot be helped" than wading through every possibility in a phone tree.
They're going to give the AI the same capabilities as the phone tree. It'll either say they can't be helped, or the user will hang up in frustration.