I review recordings from calls routed to Sierra and a few other similar systems on a regular basis for <day job>. The calls come from folks of all walks of life, not just tech folks.

I’d say the vast majority of callers absolutely hate talking to these things and spend most of the call trying to get to a human, often getting frustrated and hanging up (shows up positive in the metrics, call handled without transfer!).

Though I’m not sure the companies deploying them really care, they’re just happy they can fire call center employees.