alt Hacker NewsVoice agents have capabilities and policy to alter customer state. Just the other day I called into a CC company and the AI waived an interest charge.
Replies
yellottyellott • today at 12:39 AM
and just today i talked to a bot about a missing item from an order and it had to call in a rep to push the button to ship me the replacement. except the rep’s messages seemed to filter through ai as well so what should have taken 20 seconds took 2m between messages. it could be good, but as the other commenter said some places are in a weird shittier hybrid model.
Not all companies do that.
There's a certain vendor that requires me to place same-day orders by a specific time. You can easily place an order from the website. If you need to cancel one, you have to ignore the grayed out cancel button and call their cancellation support line. There you'll talk to an agent that doesn't have access to cancel orders, so you have to convince it that it can't help you before you can transfer to a real employee with the ability to hit the "cancel" button.