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JamesSwiftyesterday at 4:40 PM1 replyview on HN

Why? It sounds exactly like the design I would hope for. It automates what I'm going to do already without needing to wait. And it allows you to bypass it entirely and just revert to the manual process (along with waiting).


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sholladayyesterday at 5:00 PM

That all sounds reasonable until you realize that the same logic is how we ended up with customer support systems that try to walk you through a phone tree and if you are lucky, you will be able to press 0 to speak to a human without answering a bunch of questions first and being referred to the online help articles.

Do you enjoy using any of those systems? Do you want the world to be that way?

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