alt Hacker NewsMust be the KYC/AML people. I've notice fintech is on a hair trigger to freeze your money for hallucinated reasons. Once they have your money frozen, they can use it as float to pad their numbers for investor decks and draw more interest. Spin up some AI CS agent that just deflects and wastes your time and they can stall out paying for weeks to months.
I realise you're joking, but crypto is now a heavily regulated industry, the KYC/AML requirements are no-joke and non-compliance will get the company's licences in a given country/state terminated.
For the end user it looks like an evil cash-grab, but really it's the company protecting itself from regulatory vengeance.