alt Hacker NewsThats true for point solutions. You often dont find a guided product tour there.
Guided tour does have its place where the product is a workflow, a platform offering, has bunch of features and you want to introduce the feature to them.
If you are paying 10-25k USD per year, you expect some onboarding specialist who gives instructions on integrating ACH and payroll systems etc. It is very common for non-technical folk to hop on a onboarding call.
People often try to automate that as it is expensive, but i think people prefer that human touch esp. when you are paying alot of money.
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wffurr • yesterday at 11:04 PM
Actually I get interrupted by a tour or popup when using a "point solution" all the time.
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Also because generally in those cases you don't really want a guided tour of the whole product, you have a problem you want solving and you would like to see how to solve that problem with the product. Which either talking to a person who knows the product or reading through some documentation/guides does, but a guided tour generally does not (or at least does not do efficiently).