alt Hacker News> The other issue is that this further incentivizes companies to off-shore their support
Why is this a problem? Why are we so attached to the notion that a role must be completed from a specific jurisdiction (outside of regulatory). If you believe in remote work, then why should it matter from where that work is delivered?
Plenty of small companies offshore early support, to reduce costs. In many cases this provides jobs in economies that otherwise doesn't have them, and can lead to a tech industry that in turn hires globally. There are several economies that received a boost this way, and now benefit.
I don't see the problem. Yes, there may be uncomfortable shuffling of roles, layoffs,etc. But, as a believer in globalization, this will just happen. Yes, it will impact me as well.
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> If you believe in remote work, then why should it matter from where that work is delivered?
Okay, well that's easy then.
In general I am highly concerned about the negative social and productivity costs of remote work, in industries ranging from tech support to software development to medicine.
>Why is this a problem?
Because it means that I will have to interact with foreigners instead of my own people. It means that a job that my people could have done gets sent off to the lowest bidder in an economy far away. It means that I get a lower quality service as I believe my people can do it better.
>Why are we so attached to the notion that a role must be completed from a specific jurisdiction (outside of regulatory).
Because in group preference along with wanting to win and be the best are human nature.
>If you believe in remote work, then why should it matter from where that work is delivered?
There is a difference between the location a job is done and who is doing the job. If I remote work from China, I am still American. Changing my location on planet earth didn't change who I am, nor does it change my values and work ethic.
>In many cases this provides jobs in economies that otherwise doesn't have them, and can lead to a tech industry that in turn hires globally.
Which I see as a bad thing as it means money and jobs that could have gone to my own country are leaving and being sent to another. I would rather have local companies invest in local AI than to hire foreigners.
>There are several economies that received a boost this way, and now benefit.
I would rather boost my own economy than someone else's.
It's wage suppression. Plain and simple.
And workers that don't get what you're on about because they only have the script for a regular customers with regular issues become often incredibly frustrating when you have a more complicated issue that would be immediately resolved by someone at a helpdesk locally that immediately knows what internal niche department and person you should be redirected to.