>Contrariwise I consider this cultural genocide and the erasure of an entire people's way of speech.

Are they adjusting their tagalog accent too or so?

Either way. Consider how it feels elsewhere where the majority of such calls are not anywhere close to "native proficiency" English,...or Dutch or German or what have you and it's instead thick accents to the point you end up making your grandparents calls for them. It also doesn't help when they don't understand already suppressed and half erased local dialects/accents of the region they're servicing. Which indeed contributes to "erasure of an entire people's way of speech"

It also doesn't help that these people are often on the other side of the goddamn world and have usually a lot lot less tie-in to the company (if they even work directly for it) than when you get someone local on the line. I remember having to call one such company half a dozen times to get someone to understand that: no i was not the 1000th regular customer using one of their devices but wanted to make software that connects to it and had questions about their dev kit. It was the most infuriating experience figuring out again and again whether they couldn't understand the words i was using or just couldn't grasp that someone had a question that was unusual and didn't fit the scripts that they seemed to try to pull back to. In the end i had to weasel my way into the dm's of someone i once met working there who then immediately connected me to someone at the right department.

And everyone is abjectly aware that all this is just local companies outsourcing and suppressing wages.