Valve wasn't always like this. They were infamous for never allowing refunds, but due to EU regulations they just did a complete about face and has one of the friendliest refund policies in the ESD business. Probably just behind Costco or something.
The introduction of the refund made them get rid of their deep discounted flash sales though.
Real OGs remember that you could get fairly new AAA games for a song on, like, a random Wednesday. It was part of the initial appeal of Steam. Those explicitly went away because of the refund policy.
https://www.reddit.com/r/Steam/comments/4pnd4p/psa_yes_there... (People were really upset at the time)
Their new refund policy is great, but it wasn't completely free to consumers.
The introduction of the refund made them get rid of their deep discounted flash sales though.
Real OGs remember that you could get fairly new AAA games for a song on, like, a random Wednesday. It was part of the initial appeal of Steam. Those explicitly went away because of the refund policy. https://www.reddit.com/r/Steam/comments/4pnd4p/psa_yes_there... (People were really upset at the time)
Their new refund policy is great, but it wasn't completely free to consumers.