Strong agree. That passage seems to me to be decrying the friction of the real world, whereas it's become increasingly clear to me just how valuable friction is in the world, and how inextricably tied the tech companies war on friction to the bad outcomes technology seems to engender.
There's a great piece in the current New Yorker about that very thing: https://www.newyorker.com/culture/essay/our-longing-for-inco...
"I have a CD player in my home, a VCR in a closet. But I’m also inclined to think about the work that older devices demand of a person compared with the frictionless present day, when we are told that any and all content is at our fingertips (a myth, but a myth that sells.) And I can’t help but think of the reality that there are many significantly larger and more consequential inconveniences that Americans, plainly, do not have the heart or stomach for. One example might be the inconvenience caused by a mass political uprising, one that risks the security, safety, and comfort of its participants. I have seen glimpses of people’s threshold for that level of friction. "