Definitely gives me second thoughts about getting one. They look like easiest way to get into 3d printing as a tool (rather than another hobby), but their recent attitude just makes me think I should suffer a bit less advanced product just to not have to deal with that shit.
There's some drama, and they did some wrong calls. But the hardware is still really fantastic (as a X1C owner). If you want to have some things printed and don't necessarily want fine tuning your printer as a hobby, I highly recommend it.
It is definitely a philosophy you have to buy into, in the same way that people accept the iPhone's walled garden. (I have several Bambu Lab printers and have been an iPhone user for 17 years)
You can use Bambu printers fully offline. All this vitriol about them is severely misplaced IMO.
RE: 3D printer as a tool, I recommend Teaching Tech's video (1) as a guide to choosing the right 3D printer. His first question is "Will you use your 3D printer as a tool or a hobby?", followed by the priorities that flow from that choice, e.g. pretty looking prints, or accurate parts that fit together.
1: https://youtu.be/JCHUOQ7yby0