alt Hacker NewsAgreed, but you can have both. A simple error for the user to understand, and a click for more details that spits out all the troubleshooting information.
Agreed, but you can have both. A simple error for the user to understand, and a click for more details that spits out all the troubleshooting information.
It depends.
If you’re SaaS vendor you should give troubleshooting information to your support team skipping the user. User should get “our support team received the error” and support should handle it directly.
“Something went wrong, try again later” is also acceptable but only if support team gets info about it and user really ca just try later.