Other websites with similar societal impacts and responsibilities have already been covered in Dutch news before, from governments to health information websites to healthcare providers.

The 113 suicide prevention hotline works together with professionals but it's not an official health care provider as far as I know.

There are probably plenty of similar websites with similar problems, but 113 is well known within the Netherlands so it's a poignant example to use in the media.

Getting media coverage on this will probably make these organizations do better, at least until the next conversion improvement marketeer gets access to the backend.

Their chat service uses something called "sprinklr.com", blocked by my filters automatically, which calls itself "The definitive AI‑native platform for extraordinary customer experiences".

I suppose there's always the phone number.