> What I am not understanding is the case of why, why would dutch government or website do this, is it out of honest mistake/(incompetence?) or malice.

When it comes to companies' wrongdoing, I'm starting to not care whether it's incompetence or malice anymore. When money and/or lives are at stake, incompetence is shaped like malice. We need to have a new word for this kind of "deliberate stupidity" and punish it just like we punish intent to do wrong.