From the article, it sounds like the passwords are indeed stored in cleartext:
> On Feb. 1, 2025, Muneeb Akhter asked Sohaib Akhter for the plaintext password of an individual who submitted a complaint to the Equal Employment Opportunity Commission’s Public Portal, which was maintained by the Akhters’ employer. Sohaib Akhter conducted a database query on the EEOC database and then provided the password to Muneeb Akhter. That password was subsequently used to access that individual’s email account without authorization.
It still blows my mind. Shouldn't the government audit their contracting companies for egregious issues like this? Seems extremely reckless not to.