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tempaccount5050yesterday at 8:13 PM3 repliesview on HN

In the early 2000s I got a job right out of highschool working at a Blue Cross Blue Shields call center. I thought it was going to be customer service but it was insurance claims. Training was supposed to be 6 weeks but they pushed me live after just 2. I had no idea what I was doing. After floundering for a couple weeks trying to learn to basically be a fuckin doctor, I just started approving everything. "Patient needs emergency surgery for X" "Approved". The whole experience was completely insane.


Replies

vjvjvjvjghvyesterday at 9:38 PM

“ I just started approving everything. "Patient needs emergency surgery for X" "Approved".”

Did they ding you for bad performance after a while? Your job was to maximize denials, not approvals.

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kjs3yesterday at 9:18 PM

That was the correct course of action.

evulhotdogyesterday at 8:35 PM

Thank you for your service!