alt Hacker NewsSo.. you unsubscribed from a SaaS and expected them not to purge your data? Why would that make sense?
Anthropic may be a bunch of skids but it sounds like they did the right thing here. Pretty much all SaaS applications, especially in B2B, are required by compliance to remove customer data within X amount of time at the end of the contractual relationship.
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The standard across almost all services is to retain easy-to-retain data when someone leaves. It's just good business: you WANT them to come back.
The only example I can think of are the TV services: Netflix will erase your watched show list if you unsubscribe. But they are very purposefully doing it out of spite: they want to push you towards not unsubscribing at all (so they penalize it even at the cost of discouraging you from coming back ... because they know "subscription hopping" is a thing, and expect you'll come back anyway).
It's 100% a dick move when the TV services do it, but at least it (kind of) makes business sense for them to do it. For Claude it's just alienating their customers needlessly.
You get two years of 'free' (readonly) storage if you unsubscribe from google, it's very unusual to just nuke all access immediately.
> are required by compliance to remove customer data within X amount of time at the end of the contractual relationship.
that's a very bullshit justification, we're not talking about the 'delete account' button - especially since claude has a free tier.