I don't think it's obvious that routing to a human is infeasible. I'm sure many local authorities, health agencies, and non-profits would be okay being routed to. Additionally, I'm sure many of the users are the same week over week, so giving them long term care would reduce the total volume. Finally, there is a long gap between psychosis and emotional dependence, so there could be some triage to make sure those most in need have human intervention.