> They understand the business processes they’re digitizing.
I feel this has more importance than they think. Outside consultants would not have had this domain knowledge and would have spent months learning it. And then would have had to fix their mistakes because they misunderstood something (billed to the province, naturally)
We're having the users who understand the business processes use Claude to create clickable demos. Then these are presented to the engineering team to re-build. The users are loving it because they can ask for exactly what they want.