What resonated with me in this article was that there's something about question itself that seems off. And that's even more the case if you answer a lot of people's questions on similar topics. This guy's post is obviously coming rom that standpoint, he's an expert on the software he's supporting people to use.

But if you genuinely find that you're often being guided to Y when your actual need is X then perhaps you need to think about how you approach it. For example, are you including enough context of why you're asking the question in the first place?

What if they do, in fact, have the experience to “know better”?