Well, yes, but as the other commenter says, that’s a very broad general statement akin to something like “AI will change knowledge work“. That’s certainly true, but how? What are the details? What kind of companies are going to be the winners and what kind will be losers, or end up with commodity margins, like the telcos did after the mobile revolution? What is the pricing structure going to look like?

I suppose a concrete example in 1997 would be that a lot of companies thought the future of e-commerce was setting up a store on AOL, that people would use while sitting down at a desktop PC. Obviously it didn’t turn out quite that way. Furthermore, the Internet enabled new kinds of ways to buy things that weren’t even envisioned in the pre-Internet pre-smartphone world: think Airbnb and Uber.

Predictions are hard, especially about the future. Most predictions reflect the worldview and biases of the time in which they are made: think about all the vintage sci-fi from the 60s 70s and 80s that actually reads or looks kind of retro now. Similarly, our predictions of the future will look kind of retro and strange to someone living in the 2030s or 2040s. If studying history has any lesson to teach us, it’s really just this: that the past is an alien world with alien moods of thinking, and that our moment in time will look similarly alien to people in the future who choose to look back and analyze it closely.

This isn’t an argument that we should stop trying to make predictions. We need to, but it is an argument for humility, and also for questioning all your assumptions that you might be importing.