It’s still useful to get the information instantly and verify it later. Arguably asking someone you trust to read the number for you might be a better idea than calling the company. Not everybody has that option though.
And not everybody wants to use that option all the time. Asking a human makes you feel dependent more than using a tool does.
And not everybody wants to use that option all the time. Asking a human makes you feel dependent more than using a tool does.