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faangguyindiatoday at 12:15 AM5 repliesview on HN

Google cloud also locked out a Korean Goverment Organization recently. The guy posted on GCP subreddit.

Google really need to improve their support team. It's strange such a big corp can't even afford to have proper support team.


Replies

danpalmertoday at 1:00 AM

> It's strange such a big corp can't even afford to have proper support team

Railway say they are in touch with that support team.

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choilivetoday at 1:42 AM

Not strange, Google has never had a proper support team unless you are an "Enterprise" level customer.

benwoodwardtoday at 1:39 AM

pretty sure their support team is a flaky ML model that is haplessly flagging random accounts

King-Aarontoday at 12:31 AM

> It's strange such a big corp can't even afford to have proper support team

This seems to be by design.

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add-sub-mul-divtoday at 1:28 AM

Automating support, automating everything is the key to their whole deal. Tech giants leapfrogged the rest of the economy by innovating a company that can scale its customers without having to scale itself proportionally.