I believe the problem was always the process that Google has where they tend to want to automate everything from the start and make it very difficult to reach a human and explain the situation. The service itself seems solid but if you make it difficult to address any problems when(not if) they occur then I won't be comfortable doing business with you. I stay away from their services for anything serious for this reason and always recommend to others to do the same.

It's going to be interesting to watch this unfold. Google's automation vs LLM agents, no humans from either side.