alt Hacker NewsIntuit to lay off over 3k employees to refocus on AI
Comments
Why are other outlets quoting the CEO as having said that the layoffs have "nothing to do with AI"? Is TC distinguishing between using AI versus building AI products?
> "None of it had to do with AI," Goodarzi told CNBC's Jim Cramer on "Mad Money." "Everything was about how do we become more effective."
https://www.cnbc.com/2026/05/20/intuit-ceo-says-companys-17p...
The absolute last thing I want in the filing of my taxes is non-determinism.
1) this article doesn't really cite that this is due to AI. It cites a reuters article which in turn cites an internal memo, which says that they need to be focused, with AI being an important initiative. So the title is a bit misleading.
2) A lot of comments here talking about turbotax. Remember that intuit also has quickbooks. Personally, i think the uses for AI in doing my taxes are limited. I don't want AI making judgement calls. However, for something like quickbooks, I can imagine many uses for AI. For example, categorizing expenses, organizing receipts, noticing odd patterns, etc.
I've been using TurboTax forever, mostly due to laziness.
This year they made you take a survey at the end, asking why you're still using boomer desktop software and haven't switched to their totally-not-worse web version. I think the writing is on the wall.
If they kill the desktop version of TurboTax, I'm gone. I despise doing taxes in a browser. I'll go back to doing taxes by hand if I have to.
I wonder how many windows 10 users discovered freetaxusa.com works as well as turbotax this year (since Intuit doesn't support Windows 10 any more)
Intuit lobbies to keep our complex tax code for the benefit of their revenue. Intuit is a parasite. If they could go ahead and lay off the rest of their workforce and fold it up that would be great.
My favorite Intuit experience was hiring one of their ex engineers to convert my QuickBooks file back to the last version that didn’t require a subscription which they intentionally tried to make impossible.
Double entry bookkeeping doesn’t need a subscription and their connectors are constantly broken. Fuck Intuit very much.
I think this isn't terrible, actually.
If there aren't humans involved in tax filing, the process of moving from private-entities-are-needed-to-do-your-taxes to the-government-can-figure-out-your-taxes becomes politically easier as we won't be taking jobs away from families.
We got somewhat close to this ideal before Trump Round 2, so ideally eight years of a more normal admin will be enough.
[dead]
I'm a happy TurboTax customer for over 25 years. The standard workflow of TurboTax hasn't changed much. You go through a work flow filling out forms. I don't use any of the OCR and little of the importing. I'm happy to type in numbers from forms myself.
So normally I wouldn't have any use for AI, but they added it anyway.
This year I asked it a couple of "Why" and "What If" questions, and it was actually useful.
If it stays at arm's length, and if it can "read only", then I am OK with it and actually somewhat pleased with it.