Part of the magic of their account rep strategy is how they keep them on your account for so long, you get to develop not just a rapport but a trust that they truly understand your business. It gives me faith that when they advise us on their new AI products, they're going to be a good fit.

Edit: I forgot to mention the curiosity and humility they bring to our calls. If I point out another vendors approach to a problem that we have, they always lean in and want to help improve their offerings from our feedback. They know it's not enough just to "be Google".