Google is the opposite of IBM. IBM would send 10 consultants to coddle you while extracting all your money. Google sends you 10 automated notifications about how your service is about to be changed or terminated and then asks for more money.

IBM also made its money off of fat enterprise contracts and vertically integrated products. Google makes its money off of being the monopoly owning most of the advertising industry, which ridiculously is still a thing despite advertising not really working.