Spot on. This is the wrong takeaway. The account manager can't do anything to prevent the problem. They can only escalate, and that's what they did.

The right takeaway is you should not use Google Cloud because Google itself doesn't use Google Cloud for anything critical. I don't know how many times I've said this, but it clearly hasn't sunk in. A Googler once responded, "Well ackshually, Google Domains is built on Google Cloud." Google Domains isn't mission critical and has since been sold to Squarespace.