> It is the knowledge they carry. How the business actually operates. Where the edge cases live. Why certain decisions get made the way they do. What customers really mean when they complain about a specific issue. The context that never makes it into a process document because it does not need to — because the right person already knows.

I get this is about the immediate firing of people and losing knowledge quickly but there’s no reason this this knowledge can’t be captured actively and passively over the next year or so now there’s a massive incentive to do so. In fact using AI to capture this knowledge is a huge opportunity tons of startups are working on.