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garygaoyesterday at 4:43 PM2 repliesview on HN

We're helping to support conversational customer support agents that can help users better during off-hours and scheduling assistants that can interact with and understand user requests better than current models over SMS/RCS. This is definitely not just spam but instead the future of conversational 2-way messaging.


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mh-yesterday at 5:25 PM

I don't think anyone would be expressing the same level of concern if the conversations were only started/triggered by an inbound [to you] message.

Commingling things like cart abandonment and (actual, user-initiated) conversational messaging dramatically increases the risk that Apple takes action, from my point of view.

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dbbkyesterday at 8:53 PM

I don't know why you're so insistent on trying to build a business on quicksand. Please just stop before you waste any more time or money on this.

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