alt Hacker NewsInstead of making tools we're making services. This is not confined to AI, it's everywhere. A tool does not fully solve your problem, it only goes in small steps. Yet these steps are predictable and consistent. A service attempts to solve your problem in a single step, yet the solution is only good if you match a predefined pattern. If you don't, then the service is of no use; there are no small steps you can combine to get where you need to.
Tools are very pleasant to use.
This is why I feel compelled to "um, ackshually" every time someone says "AI is a tool", because it's not used like one. A tool is an extension of you, it puts new capabilities within reach of your will but you move and use it like you would a part of your own body. A service is something you ask to do the thing, and it returns the completed thing to you.