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theta_dtoday at 2:02 PM1 replyview on HN

The sub-service at IBM cloud I worked on had an insanely small error budget such that pages were nearly constant. On call was hell week until a few of us insisted on fixing the issues. The "few" of us were contractors. The employees seemed more than willing to just let the pages continue.


Replies

alexfootoday at 4:46 PM

Some companies pay more if people are paged. It can create a perverse incentive not to fix problems or, in extreme cases, to watch things going wrong, waiting for the page, and then being ready to fix it straight away.