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swyxyesterday at 7:06 PM2 repliesview on HN

sad that going viral on social media is the only functional support system for many tech companies. good luck hope you get your mom's stuff.


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dhoustonyesterday at 8:30 PM

Fair criticism. The tricky part though with any scaled service is that for every legitimate case like this, there are many more bad actors trying to hijack accounts through exactly this mechanism -- so account recovery has to be conservative by default, which means legitimate cases sometimes get caught in the friction. Not an excuse, but it's a hard problem at scale and not just e.g. a cost-cutting thing or not giving a shit.

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SV_BubbleTimeyesterday at 7:41 PM

I was selling a GPU on Facebook marketplace during covid.

The description was that the card was good for gaming or “turning dinosaurs into clean money”.

Banned permanently and no way to ever reach a human.

I sold a rifle legally on an online auction site. The buyer was offered to pay with PayPal they were given the option to use. The buyer took that option, making me break PayPal TOS.

Banned permanently and no way to ever reach a human.

Banned from Venmo, absolutely no idea why. SO banned from Venmo, absolutely no idea why.

Banned permanently and no way to ever reach a human.

Fuck. Big. Tech.

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