Or you answer to somebody else, which is how perpetually cannabilizing next quarters numbers to appease short term shareholders becomes more important than cost savings and using your labor pool time to solve actual problems.

Or when the sales teams bonuses are more important than the margins of the business.

There’s lots of reasons the “wrong work” gets pushed down and it’s not exclusively because “they aren’t listening” as much as “they are listening to someone else who matters more.”