We never found out who Mark was. Or what the problem with Rachel was. Or what and why behind and ahead of the pressure to meet either were in place. So going with not at all. They've literally described their job as having too much cruft that could have been partially solved by the non-existence of their role.

I think much of this kind of management faffery might be like advertising - I know half is useless, but I'll be damned if I can figure out which half.