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patchtopictoday at 12:34 AM0 repliesview on HN

these keep it real types obviously not having to deal with the day to day crap I deal with. using LLM to redraft emails/support calls for a particular large firewall turned an enfuriating endless feedback loop of makework support nonsense into 2 message resolution.

Sharing the prompts would have messed it all up for sure.

There are other instances where I have shared fairly direct, but not what I would consider rude or aggressive emails to people and had them freak out and I have no idea why, rewriting with LLMs to make them blander but convey the same message is very handy here.