Yes, that doesn't make it less embarrassing.

My point remains: they can control it if they can control it. Because right now they can't even take responsibility for it.

Sure but theres a level of uncertainty being expressed for a paid service that you don't see elsewhere.

Imagine if every time you booked an uber it was like "your drive may crash the car". Or whenever you ate at a restaurant, the waiter said "there is a chance the chef will poison you". Or your bank statement said something like "these numbers may be wrong".