Arbitration agreements are de rigueur in EULAs, terms of service, and all sorts of other contracts.
Until there is a coordinated effort for every user to demand arbitration. Suddenly a corporation wants to combine all complaints into a single case, because each arbitration has a fixed cost for the corporation.
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Until there is a coordinated effort for every user to demand arbitration. Suddenly a corporation wants to combine all complaints into a single case, because each arbitration has a fixed cost for the corporation.