I stopped reading where he just googled what can be wrong with his life support medical aid instead of calling some kind of support line.
The author is a woman. She does call a support line during the course of all of this. The support line was fairly unhelpful.
I’ve called my father’s insulin pump customer support number once before and the medical advice they gave us would have endangered his life if I had carried it out (according to his GP, whom we called after to confirm).