alt Hacker Newsthe support line did everything she asked, and explicitly asked if she already had a backup plan in place, to which the author said "yes".
the author admits to not even asking for the pump to be sent directly to her.
the author admits to even ignoring the internet advice to call support, then gets mad that she wasted insulin while doing so
"I will probably also be meaner to everyone who gets me on the phone in the future during an emergency. I was trying specifically to not do that, but I suppose it's helpful to be mean when your medical equipment is failing."
advocating for yourself is not being mean