alt Hacker NewsThey don't care.
Support call center is operation cost. They did they math and think this will save them more money than losing a few angry or disappointed customer.
They don't care.
Support call center is operation cost. They did they math and think this will save them more money than losing a few angry or disappointed customer.
And they're right. If terrible support were an obstacle even slightly, they'd have all gone out of business decades ago.