alt Hacker NewsIn recent times support is part of what I consider when I buy Apple products. It is by no means the best but I can always get a human at whatever time of day and they will listen to my problem and attempt to address it.
But as for getting rubber feet, I'm sure it's some backwards process with Apple too, if at all possible.
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thewebguyd • today at 5:18 PM
I thought maybe they were available with the new self service repair portal for Apple but nope, you have to order the entire bottom case.
Apple does positive scripting ("I understand that must feel frustrating, I had a similar issue once, I'm going to solve your problem"), but at least I can reach a human, even if that human talks like they've been brainwashed by a cult.
My ISP has actual techies answering the phone, and their approach is more "well that's a bit crap, I can have an engineer there by Thursday". I've only needed them a couple of times in a decade, but I've been left with a mile-wide grin both times. As long as that's true, I'm a customer for life.