alt Hacker NewsWe stopped considering the user as a human being and started thinking of them as a spherical wallet in a vacuum. The user exists purely as a source of revinue and absolutely no other consideration is given.
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That's not unique to tech either. Before my career in tech, I went through school doing retail jobs. The verbiage then was "how do we capture our share of their (the customer's) wallet?" Not how do we provide what they need, a good experience, or whatever else. As if the company was entitled to a portion of the shopper's income.
I found it completely disgusting, and this wasn't unique to one retail chain either. It's how the capital class views people, as a resource to be extracted.
I wish! Most companies try to make it extremely difficult for visitors to actually purchase their product online.
> We stopped considering the user as a human being
Imho once you say "user" you are already halfway on that path. Look how impersonal your sentence is. Users are an abstract concept that belongs to the app, which in turn is created by the developer who has all kinds of dreams for that app. Just keep calling them people, persons, or specific stakeholder names that correspond to the role they have, and their identified needs. The app serves people, and not the other way around. Not calling people users is a step towards avoiding their disempowerment.